All courses
Courses › Course
Course · 1.0 contact hour
Saying It Out Loud: Escalation and Speaking Up
Saying It Out Loud: Escalation and Speaking Up is a 1-contact-hour course from HIVE Nurse, built by nurses for nurses. Noticing and saying are different skills, and the second fails more often. Nine short lessons on escalation, CUS, SBAR and the handoff that skipped a step.
At a glance
- Type
- Course
- Contact hours
- 1.0 contact hour
- Price
- $9, or included with HIVE Unlimited
- Format
- Online, self-paced
- Lessons
- 9 short lessons, then a post-test and evaluation
- Built by
- Elizabeth Miller Walters
- Provider
- Florida Board of Nursing CE Provider #50-57054
What you will be able to do
- Identify the communication failures that prevent a recognised concern from reaching a decision-maker, and the structured language that prevents them.
- Apply structured escalation language to a described clinical situation and select the appropriate next action.
- Describe how you will restate a concern when the first answer does not resolve it.
Lessons
- Everyone Saw It
- What Didn't Get Said
- What You Were Told to Expect
- SBAR, With the R Decided First
- When the First Answer Is Wrong
- Four Sentences for the Conflict You Are Avoiding
- The Pause Between Tasks
- Say It While It's Hard
- I've Never Felt More Alone
How to take it
Open it in the HIVE Nurse app on your phone or computer. A free account keeps your progress and your certificate in your Career Tracker; your first contact hour each month is free.